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Reviewer has confirmed their email address. It came up again the next day and called Harry Fairbairn, to speak to the person who sold me the car. Will speak to branch manager and hoping its not a major problem with the car when it gets checked out in Edinburgh. Don't think i will go back there again. You can clearly see this is an Arnold Clark franchise. I waited 3 days without a call back to get a window wiper replaced. When I called back I was told a manager would call. Ended up getting a service advisor calling. Attitudes are appalling. Receptionist doesn't know how to put a call on mute and you can hear everything being said to other colleagues and customers.
Avoid at all costs. Took Harry Faribairn Giffnock BMW over a year and a half to send me a v5 meaning I was not the registered keeper and any insurance policy would be voided, they then said it was not their fault, audi it is for me! I was mislead into a situation where I thought I was going to buy a car from this dealer.
I told about my situation, that was my very busy days, that included 7 days of work and my arrival to Scotland 9 month ago. So when I got a decline on the finance I talked to the manger that straight away told me that it had never been a option to get it up for a test drive unless I would buy it.
So absolutely no good service and no will to get to a good solution that could have been a benefit for both parts. I would never recommend this dealer to anyone. It is the most absurd experience I have ever had. Not wanting you to out the salesman you dealt with but would you mind giving me their initials and what car was it you went for? Salesman at Harry Fairbairn BMW in Giffnock was not sure of the technical questions or willing to find out the answers. Less than impressed with the eye for detail of a 6 month old bmw that should be quality inspected, 2 scuffed alloys scratches on bumper and side skirt that have to be painted.
Had the car a week and now it will be off the road to have these issues addressed. Organise Communicate and prepare. I will return with my review on the repairs and service.
Harry Fairbairn BMW Inverness announced as new car sponsor - High Life Highland
I took my BMW to this garage, due to it leaking oil constantly. I've recently taken the car to another garage, who told me it was 'the worst collection of oil leaks they'd ever dealt with! The car has been fixed now for only slightly more than Harry Fairbairn charged for messing about for 5 hours!
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