The ride to your facility was no fun with erratic acceleration and braking. It made me think the driver was drunk or on drugs. I am a repeat customer Patti Beatty. This was the second time that I have used your facility and I was very pleased. It's VERY convenient to have curb to car service. The facility appears to be secure and no vandalism. I had a dead battery and staff was very helpful.
The dead battery was resolved within minutes. I would not expect to get this great service at the DTW parking lot. Being a senior, it was difficult following the parking directions given with all of the turn right, turn left etc. I did not see your facility but, services were great and your employees were extremely helpful and friendly. Do you now have 2 Detroit facilities? I went to the one on Merriman first and then was directed to the one on MiddleBelt, I did not know you had both lots and did not look at the address on the reservation.
Was very impressed, no problems at all coming or going. Would definately use this facility again, in fact referred it to a co-worker who is heading to Metro tomorrow. We have used U. Park in the past and had a good experience. A shuttle picks you up quickly, on your return there is usually little or no wait, and they wait until your car starts before they leave you.
I enjoyed the experience, although, you could provide better directions. For some reason I thought your lot was north of 94 and not south. So I wandered around and did a loop through the airport before I found it. Once I was parked, I was picked right up and taken to the terminal and on my return taken right back to my car.
Your drivers might be more explicit about the tickets they give out with the car location, I usually wouldn't carry this around but just memorize my location, I did recognize it for what it was through and held on to it. Everything was good. When we parked our car and got out - nobody picked us up for over 10 minutes.
I had to call and was told they would call the dispatcher. It was very cold, and we were disapointed in the wait. Check out was very slow for already being paid in full!!! Was not sure what to expect though instructions given were clear. The shuttle was there before I even turned the car off. Was impressed with the quick service. Everyone was very friendly. I will definitely use the parking site again. Definitely will use your service again. Quick, easy, convenient, safe. Our driver was not friendly to the airport, when she stopped to let us out at the airport we had to ask her if this is where we need to get out at.
Instead of her letting us know, she did not help with the luggage at all. The driver to Park Ride was at least greeted you and asked where you were parked but did not help with luggage. The check out the person must have been new since she did not know about the AARP discount and I handed her the paper and ticket. She was nice though.
The first driver more or less determined if I was going to use this company again. Also the long wait for the bus to get to the airport. You are correct that there is a variety of parking facilities to choose from. I did choose yours because of your connection with SpeedyRewards. I did this once before and was pleased. I figure they do not do this anyone.
I left my receipt home. I'll continue to use your services and pass it along. We were impressed with how quickly we were picked up after parking our vehicle. After our return flight we could see the shuttle bus parked from the viewing window. However when we got to street level the bus was gone and we were a little worried that we had missed it.
But then we remember that shuttle comes around quit frequently and it wasn't long that the next shuttle had arrived. We were impressed! I traveled with wife and 75 year old aunt. Help with baggage would have been very appreciated. I tipped the driver anyways, but this is the second time we received no help.
This was the main issue. Checkout on the way out was slow on the computer. I had previously used you back in the 90's and since I had a coupon and you were nice to me, I have just kept using your service. Thanks for being so kind every time I called for information and help.
I was very pleased with my service. I have used U. Park before and I have always been very satisfied with the service. I wouldn't use any other airport shuttle service. Appreciated the shuttle service which was door to door; picked up at our vehicle, dropped off at the airport check-in and vice versa on our return.
Staff was friendly! Overall experience was positive, I was dissipointed that I did not get a reduction for leaving a day early. Yes, I was very pleased with the service. The shuttle was there very shortly after we parked the car. We already had our luggage ready and it was only one small suitcase so we had it on the shuttle before the driver had a chance to help us with it.
On our return the shuttle was waiting at the North terminal and drove us back right away. My friend with me was so impressed as she never used this service before and asked for a card with your info. If she ever flies out of Detroit she will remember to use your service. There was no help with the luggage both departing and arriving. Also we had to go a great distance to find the shuttle. We were very pleased with the facility, ease of parking, and delivery to and from airport. We would have appreciated a little assistance with our luggage, however. Ride back was much better. Your staff was outstanding I did not need assistance with my baggage otherwise I am certain they would have assisted.
I intend to use US Park again in the very near future. Very impressed with the overall experience. We had just parked and the bus was there to pick us up On return we walked out of the terminal right into a bus. No waiting.
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We were back to our vehicle and on the highway heading home in record time. Busy, busy, busy. Upon checking out we waited at exit gate for about minutes until an employee opened the gate; no gates were open when we drove up. Several other cars waited also. Very good and handy. I will use you again. Thanks, Ron. Was please with the entire process from the online process to the arrival and departure process. I would again use this service for any future travel.
This was not the first time I used your facility which was why I used it again. My husband has a motorized scooter and I was unable to get to and from the airport easily as I had to drop him off and leave him there and go onto the airport with my vehicle anyway.
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I will not use your services again because you are not wheelchair accesible. We got turned around on our way in and called.
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Sue got us back on the right track, stayed on the phone until we arrived, and made sure we caught our flight on time. Awesome service. Switched from a different parking lot because of poor and rude service. You are great and so accomadating.
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I use ParkRideFlyUSA exclusively, and this experience was acceptable, no one ever helps me with my luggage, but the drivers are all very friendly, helpful and courteous, not to mention prompt and safe. Checking out, when leaving after, just flying in, is sometimes slow and tedious. I could understand it, if I didn't have all of my paperwork in hand, paid ticket bought beforehand,my parking slip, and yet it takes almost ten minutes to open the gate and let me go.
It may be, that I am in a hurry to go grab a bite, after a 3 hr flight, but this time, it seemed, extremely slow. It could be slow computers, or bad follow up from another shift, but, something put a wrench in the gears, today. I'm not complaining, YOU wanted to know, or so, I assumed! Very conveniently located next to the Detroit airport. I appreciate the fact that I can get right off the shuttle and walk into the airport. Paying for my parking online actually cost more than it would have cost if I would have paid for it there.
I really don't appreciate that. Neat and organized. I was not helped with my luggage and the driver think you should tip. My check out I had to pay additional money. I will not use your service again. The staff was unfriendly and non-communicative. We were instructed to park so close to a stop sign that we ran it over when backing out and it dented the runner on our van. I would say that the operation is efficient at pick-up and drop-off but the drivers and booth attendants need LOTS of customer service training- beginning with learning to smile and say "hello" or "thank you.
I really don't think the reservation did much for me. Maybe being able to park closer to the front would be nice - I was at the far back of the lot and when I returned there was my lonely vehicle in a dark parking lot late at night. Help with luggage would be fantastic! Actually, I'm not sure why I tip the driver. I may check out a different carrier next time that advertises helping with luggage, although we've always used US Park. I have always had a positive experience at the ParkRideFly facility. I used your services 4 years ago and found the same efficient and friendly service this time.
Our plane landed at 6: Will recommend. I had a very nice experience with your facility. I have used your facility before, but not since the new system with the bar code. This new "perk" is very quick. I will use U. Park again in the future Thank you Marinane Chandler. Very pleasant staff, but would have liked some assistance with luggage.
Did not tip the drivers because we loaded our own luggage into the van. Everything else was great.
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I use your facility because it is convenient and quck. Very satisfied.
Quite spacious with wide parking spaces. Very close to I At first was scared but now I would use it again anytime. It was easy to book and we found the facility with no difficulties. It was a quick ride to the airport and while we waited about 15 minutes for a bus upon our return, we understand that they run continually and it was no problem. I really like that they pick us up and drop us off right at our vehicle. We will definitely use the facility again. We've always been very happy with US Park. US Park, Airlines and Quik Park are all under the same ownership, cost the same, operate the same, and are the same basic distance from the terminals.
The coupons are always available on the websites and you don't even need a printout - just mention it and say you downloaded it to your phone. They have never shown and interest in even checking that. I agree with Tev I use Park N Go and have for years. They have an online reservation option.
I have a discount card , might ask or check online too. They are off Merriman exit south of Speedway. You leave your car off at a Wick Road location and they take your car approximately five miles away while you are gone and have it back when you return. Its called Valet Connections and I'm a little concerned about this type of arrangement. Anyone ever dealt with this place or know anything about them? Just type in Valet Connections in the box and search Detroit Forums.
There have been a number of recent within the last 12 months posts about this company. I don't like the idea of giving them my car and car keys while they drive my car who knows where, but some posters have had good experiences with them; others have had very bad ones. Exactly my concerns as well. Not sure if I want someone with my keys the entire time we are gone. Probably go with US Park as its easy for us to get to and have used them in the past.
We always use Park N Go. It is really convenient now that you can exit I94 at exit and take Vining to Wick. It keeps you out of a lot of the airport traffic. No problems with them. The first time we flew, we used Valet Connections, they were ok, just don't like them having my car and keys for the week. Tip: All of your saved places can be found here in My Trips. Sale for limited time only. An exciting place for the whole family to shop. Park Website. More Treat yourself to huge savings when you shop this special offer from usapark.
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